Holiday notice: The MANTL office will be closed Thursday, November 27, and Friday, November 28, for the Thanksgiving holiday.
Support for any Severity 1 and 2 incidents will remain unaffected during these closures.
Responses to general inquiries and service requests will resume on Monday, December 1 (following Thanksgiving), when our office reopens.
| Ticket | Description | ||||||||
| Upcoming: Funding Queue |
Introducing Funding Queue: The Funding Queue gives teams real-time visibility into funding issues to enable proactive resolution. This dedicated queue brings all funding failures into one organized workflow, making it easy to identify and resolve problems as they occur. By enabling immediate action and eliminating delays in account finalization, you can accelerate onboarding and deliver a smoother, more consistent customer experience. Learn more here. Note: To retry funding, users must have the “Ability to manage failed funding transactions under Manage Funding” permissions. This is scheduled for release to UAT December 1st, and Production December 2nd. |
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| Military ID Field |
Military ID Field: MANTL now supports the ability to collect Military IDs as an optional identification type. Important Note: MANTL does not recommend collecting Military ID by default. Current KYC vendors (including Alloy) cannot validate Military ID numbers, and MANTL does not store or accept Military ID images. Fields that can be configured when Military ID is selected:
This functionality is available by request only and must be added to an institution’s configuration and mapped to the core. To enable this, submit a support ticket. |
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| APP-2660 | New Checklist item has been added to the Console when there are options for membership selection when opening new accounts in the Console. | ||||||||
| ENH-3041 |
MANTL has updated the copy on the document approval modal to clarify that the document approval note will only be displayed internally. |
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| PART-939 | Enforce 24 hour timestamp formatting in ACH file names to reduce probability of file name collisions. Example: a file delivered at 1pm now will use `13` as the hour value, instead of `01`. | ||||||||
| Review & Sign Update |
We’ve updated the styling of the Review & Sign and Loan Closing experience across web and mobile, with the most noticeable improvements on mobile devices. These changes enhance readability, spacing, and handling of long text fields—significantly reducing layout issues seen on mobile devices. No functionality or configuration has changed; this update simply ensures a cleaner, more consistent experience for end users. Please note: this release includes an adjustment from the dates previously communicated. The update will be delivered to UAT on 11/24/2025 and deployed to production on 11/25/2025.
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| Login UI Update |
MANTL Self-Serve login page enhancement: Previously, MANTL only required SSN if an email address was not found in the initial login page. Now MANTL will require both email and SSN on the initial login page to enhance the existing user validation.
Learn more Here
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